Please go through the following terms and conditions that govern transactions between you (hereinafter referred to as “you” “client” “customer”) and our company known as Air Waves Flight Pvt. Ltd with its registered office at Crown House, 27 Old Gloucester Street, London, WC1N 3AX hereinafter referred to us as “Us” “we” or the “Company” interchangeably. Any transactions you enter into with us confirm your implicit and unconditional acceptance of these terms.
When you make a booking with us it is implicitly agreed and understood that you have the authority to book for yourself or for the party that has authorized to undertake transactions with us. The transaction turns into a contract the moment you make a first deposit and we issue an invoice that reflects the full amount and the part payment you have made regarding the holiday booking subject to terms herein and more specifically mentioned in the invoice. The holiday contract is subject to these terms and jurisdiction of courts operating in England under English law with the proviso that you, as a client, are entitled to specify your choice of jurisdictions of Northern Ireland or Scotland. It is your responsibility to verify the invoice and notify us in case of any discrepancy within a week or it will be deemed to have been accepted unconditionally. If, subsequent to this you or the party on whose behalf you have made the booking does raise any issue on any ground relating to the holiday or ticketing these will not be entertained. We reserve the right to notify you and your client of any changes to schedule due to any unforeseen circumstances.
When you book a TTA holiday with us you or your clients are fully financially protected in that you receive official confirmation about the holiday and all its details such as travel, tickets, hotel accommodation, surface transport, meals or any such arrangements as may have been set out in the holiday package and described as being inclusive. In the unforeseen circumstances of our company becoming bankrupt the TTA protection gives you assurance that you will not be stranded in any location covered in the holiday package during the holiday or prior to start of the holiday. If you have not started the holiday then you will be entitled to full refund of the monies paid by you to us towards advance booking and confirmation. Further information may be obtained from TTA website www.airwavesflight.com
A number of flights and flight-inclusive holidays, though not all that we describe and offer on this website, are protected by the ATOL scheme. Specific mention is made as to which flights and holidays are ATOL covered. Customers are requested to specifically ask for clarification if they have doubts. We usually issue ATOL certificate when you book a flight or flight inclusive holiday that has such protection. It must be understood that in cases where we issue ATOL certificate and if certain itineraries or flights are not mentioned in the list then these are specifically excluded from the coverage. You may find more information about ATOL certificate from the website www.airwavesflight.com
Clients may choose to make changes to travel arrangements such as departure date or accommodation after the confirmation invoice is issued. In this case we will do our best to accommodate the request if it is possible and provided such requests are made well in advance of the scheduled departure date. All such requests must be made in writing only by the person who made the booking for that flight or holiday package.
Requests for amendments or modifications will be entertained only if accompanied with an administration fee of £25 per person applicable to the person/s taking part in the holiday. We reserve the right to levy additional charges to make such changes and you or the person undertaking the holiday will make extra payment if applicable towards flights, accommodation or any component of the holiday plan for which amendment is requested.
It is understood that certain components of holiday plan such as flight tickets schedule may not be changed once confirmed tickets are issued. If you insist on changes then the flight tickets will attract up to 100% cancellation charge and you or person undertaking the holiday will pay in full for fresh tickets over and above the holiday plan price. Please read ticket conditions in full before deciding on changes. Likewise, such tariff changes may apply to accommodation and other components of the holiday plan you book with us.
The holiday plan we offer and which you book is subject to force majeure. We are not liable or responsible to pay compensation due to force majeure conditions such as but not limited to war, riot, disputes, fire, earthquake, terrorist activity, flood, heavy rain, adverse weather and climatic conditions, pandemics, epidemics or any technical or regulatory issues.
If and when you do have any issue during your holiday you are requested to contact the appropriate service provider like local agent, transporter or hotel who should resolve your issue. If the local person or service provider is not able to resolve the complaint then you must officially file a written complaint within 28 days of your return. Such written complaints should be addressed to Customer Relations Department, Air Waves Flight Holidays Private Limited 151 Creed Way, West Bromwich, Birmingham B70 9JT.
We will do our best to ensure satisfaction. However, it is better for you or your clients to take up the matter locally and get it resolved or if this does not happen then phone us immediately on 0121 288 8896. This will help us follow up. If you fail to do so it will be construed as your having deprived us of a chance to arrive at a resolution and your complaint made later may be adversely affected.
Our liabilities are limited only to the holiday plan contract that you enter into us and for which you have made full payment and do not extend to any other factors such as health, injuries, accidents, death, loss of baggage or any such incident(s). If it is proved that there has been deficiency in performance of the contract on our part then we shall pay such compensation as may be deemed fit at our discretion. However, we are not liable or responsible in any way if:
Our liability, where so proven, shall be limited only to 0.5 times the cost of travel arrangements and shall in no case exceed the amount of the holiday plan contract under any circumstances. Those who join our holiday plan are advised to obtain insurance cover for health and for their baggage.
Our liability is limited and restricted in terms of the following:
Should you experience problems with accommodation or other services connected with the resort or hotel designated in the holiday plan you must first pursue the matter with that particular resort or hotel and simultaneously inform us by phone so that we too can take it up with them to bring about a resolution and settle the grievance to your satisfaction as much as we can. However, hotels and resorts in our plan agree to provide fixed set of services and may rightfully refuse to provide services not covered in the agreement and for which they may demand extra payment.
This section covers passport, visa and immigration requirements that you must meet in order to take part and successfully enjoy the holiday plan.
You and/or your clients are fully responsible to ensure that you have a valid visa with at least 6 months expiry counted from the date the holiday plan ends to ensure you do not have problems at immigration counters.
You and/or your clients are responsible for ensuring that those who take part in the holiday make their own arrangements to apply for and obtain visa for countries that are covered in the said plan.
In the event your passport is considered invalid at any point of travel and if your visa is refused or denied or if you are refused entry into any country prior to undertaking the holiday package or during the holiday plan then it is your sole responsibility and you are liable. We are not liable in any way for compensation or refunds and for providing any assistance. If you are not a British citizen when you book a holiday plan you should verify eligibility for passport and visa and travel with specific embassies or with the British Foreign Office if their travel commences from within the UK. We recommend that you hold a valid passport at the time of making the booking and that you apply for and obtain visas for all countries that you plan to visit and which are stated in the holiday plan, also prior to booking to avoid inconvenience of claiming refund if your visa is denied.
It must be noted that machine readable passports are mandatory for all persons who join holiday plans that take them to the US or via the US to other countries. Children accompanying parents must have individual passports.
In any case anyone who plans to book and join our holiday plans must make passport and visa arrangements entirely at their cost.
It is also the duty of those who plan to join our holiday packages to check for health requirements such as inoculation and vaccination and comply at their own cost and also obtain relevant certificates. If entry at any country that has specific requirements in place is refused this shall not be ground to claim refund or compensation.
We may not specifically mention the airline’s name in our holiday plans on our websites or printed brochures. However, when you make a booking by making advance payment, details of the airline, flight number, ticket number, airport of origin and destination will be shown in the confirmation invoice provided we receive such confirmed ticket booking information in time prior to issue of the invoice. If we do not receive such information from the airlines at that time, we will subsequently inform you of the flight details through separate mail.
The flight details here and on the ATOL receipt are indicative and may change due to situations not in our control.
We will email detailing your tickets with the carrier, flight timings and embarkation/disembarkation details and such mail will be sent 8 weeks before the data of commencement of travel. Should any changes occur in the meanwhile we will keep you updated.
Any changes to carrier or tickets or flight schedules will not entitle you to cancel the holiday package you book with us or to alter any other arrangements within the plan unless you are prepared to pay our fees and charges for such alterations as detailed in the foregoing para about amendments/modification.
It must be noted that for flights booked in advance the carriers do not give absolute guarantee about flight operations that may be affected due to any reasons and neither the carriers nor our company accepts any liabilities for any such changes whether planned or unforeseen. All those who book our holiday plans must check with the airlines about flight timings and reconfirm them at least 72 hours prior to scheduled departure time.
It is your/your client’s responsibility to make arrangements to reach the airport of departure at their cost.
If flight is delayed or cancelled, we are not liable to make any alternate arrangement.
We cannot guarantee seat allocation, which is usually handled by the airport ground crew and cabin crew.
Those who join our holiday plans that include hotel accommodation may not have to pay extra at the hotel or resort when they arrive there but they may charge extra for taxes or service charges which must borne by you/your clients. If such accommodation charges are not included in our holiday plan that you book then you are bound to pay such fees and charges that the resort or hotel may levy at the time of checking in. We do inform you of what to expect but do not accept any liability or responsibility for the tariff or their fees. It is best to get clarifications before you book a holiday plan.
We recommend that when you sign up for a holiday plan you make your own arrangements for travel and health insurance to keep you fully covered.
When you join and enjoy our holiday plans you will be visiting several cities and countries where you may undertake local excursions. Our holiday plan specifically mentions included excursions wherever offered. If not mentioned and should you choose to go on local excursions you do so at your cost and solely on your responsibility. Should such excursions affect the itinerary and result in your missing connecting flights then that shall be no ground for claiming refund or compensation.
We recommend that you fully inform us of any medical issues or special requests relating to your health, physical and mental condition at the time of making a booking. We will consider such requests for special assistance but without any guarantees that we will be able to provide such services at any or all points of travel and stay within the booked holiday plan. In any case if at all such services are available and are chargeable then you or your clients shall be responsible for such payments at any given points in the holiday plan and for this we do not accept liability in any way. We do, however, do our best to facilitate such special requirements of our clients. If such facilities are not available and you decide not to book then it is your choice.
It is the norm for carriers to issue e-tickets instead of paper tickets on most routes. We receive confirmation and the e-tickets and we forward these e-tickets promptly to those who have made advance payment for the holiday plan offered to them. It is necessary for you to have an email address or a mobile phone number to receive email or text message containing details of the e-ticket that you will have to present at the check-in counter. You may print the e-ticket for your safety and convenience. The group leader of your holiday package also receives the e-ticket pertaining to your booking, at least 15 days before the scheduled departure date. E-tickets will not be released until you have made full payment. You will receive details of who your group leader is and their contact details and it is recommended you keep in touch with them. The group leader may present the e-tickets of all members or you may have to present it at the check in counter along with passport.
If you are paying via a specific card for the holiday plan you book with us please make sure you carry the same card with you when you travel and use the same one for payments to hotels, taxis or other services connected to the holiday plan you participate in.
Most but not all charges are included in air flight tickets but still the carriers or airport authority or government may levy additional departure taxes that you must pay out of your pocket at the time of departure at the point of origin or any points in the itinerary of the booked holiday plan.
Our holiday plans may specify and hotels and also show ratings. We have not reviewed and checked such hotels but rely on third party reviews and ratings. Therefore, we cannot absolutely guarantee that such ratings shown here actually reflect quality of services and must be taken as indicative. Further, ratings may vary according to country and standards so you may conduct due diligence or not have expectations according to ratings.
There is no special privilege or exclusivity to our group members when we book their facilities so when you book a holiday plan that mentions hotels please do not expect any such special treatment.
Hotels may change their services as they deem fit and that does not make us liable in any way. What you see by way of images may differ from what you will experience in real life since whatever images are displayed on our site are sourced from them in trust. Tariffs include standard facilities. If you request anything beyond this hotel may charge extra from you and you alone will bear the extra costs. If you need extras please indicate prior to booking so we can get confirmed rates and add them to the basic holiday plan rate.
When you travel it is advisable to put all your clothes and accessories in one or two pieces of luggage but always carry vital documents in a separate handbag always with you and never leave it at any hotel or any other place or even in hotel safes. Please always keep on your person documents such as passport, proof of booking, health documents, insurance papers and hotel vouchers or any other relevant papers.
When you visit this website, it will place cookies on your computer to track your usage pattern but it does not access any personal data on your site. Cookies help us deliver personalized content contextual to your browsing behaviour. Cookies and other matters are covered in our privacy policy described elsewhere.
Should you register and provide information, this is covered by privacy policy and it used only for services from our side and from our associates.
Information is also used to help us improve our services. Our privacy policy provides details on how we handle personal data. Beyond that you agree that when you join our tours and provide your information, we may make use of this information for promotional purposes while maintaining confidentiality.
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